Privacy policy

Privacy Policy

This Privacy Policy describes how https://officialveloria.shop/ (the "Site" or "we") collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us at: veloria.customer@gmail.com

Section 1 — Collection of Information

When you make a purchase from our store, we collect the personal details you provide, such as your name, address, and email, as part of the transaction process. Additionally, when you browse our store, we automatically receive your device's IP address to help us understand your browser and operating system.

Email Marketing: With your consent, we may send you emails about our store, including updates about new products and other relevant information.

Text Marketing: With your consent, we may also send text messages about our store, new products, and updates, including checkout reminders. These reminders are triggered through webhooks.

Section 2 — Consent

How do we obtain your consent?

When you provide personal information to complete a transaction, verify your payment details, place an order, or arrange delivery, we assume your consent to collect and use this information for that specific purpose only. If we request your information for other purposes, such as marketing, we will either seek your explicit consent or provide an opportunity to decline.

How do I withdraw my consent?

If you change your mind after opting in, you can withdraw your consent at any time by contacting us at veloria.customer@gmail.com. We will then stop any further collection, use, or disclosure of your information for that purpose.

Section 3 — Disclosure

We may disclose your personal information if legally required to do so or if you breach our Terms of Service.

Section 4 — Shopify

Our store operates on the Shopify platform, which provides us with an online e-commerce solution to sell our products and services. Your data is stored through Shopify's data storage, databases, and the general Shopify application, which are securely maintained behind a firewall.

Payments: If you choose a direct payment gateway to complete your purchase, Shopify will store your card details. This data is encrypted in compliance with the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is stored only as long as necessary to complete the transaction and is then deleted.

All direct payment gateways follow PCI-DSS standards, as managed by the PCI Security Standards Council, which includes major brands like Visa, Mastercard, American Express, and Discover. These standards help ensure secure handling of card data by our store and its service providers. For more information, please refer to Shopify's Terms of Service or Privacy Statement.

Section 5 — Third-Party Services

The third-party service providers we work with will only collect, use, and disclose your information to the extent necessary for them to perform the services they provide to us.

Some third-party service providers, such as payment gateways and other transaction processors, have their own privacy policies governing the information we must share with them for purchase-related transactions. We recommend reviewing their privacy policies to understand how your personal data will be handled.

Certain providers may be located outside the United Kingdom. If you proceed with a transaction involving such a provider, your information may become subject to the laws of the jurisdiction in which that provider operates.

Once you leave our website or are redirected to a third-party site or application, this Privacy Policy and our Terms of Service no longer apply to your activity there.

Links: Clicking on links within our store may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to review their privacy policies.

Google Analytics / Meta Pixel: Our store uses Google Analytics and the Meta (Facebook) Pixel to gather insights about our visitors and how they interact with our pages, including for advertising purposes.

Section 6 — Security

We take reasonable precautions and follow industry best practices to protect your personal information from being inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your card information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. While no method of transmission over the internet is entirely secure, we adhere to all PCI-DSS requirements and follow additional industry-standard security practices.

Section 7 — Cookies

Below is a list of the cookies we use, so you can decide whether you'd like to opt out:

  • _session_id: A unique token for your session, allowing Shopify to store session information (e.g. referrer, landing page).
  • _shopify_visit: No personal data held; persists for 30 minutes after your last visit; used for internal site statistics.
  • _shopify_uniq: No personal data held; expires at midnight (relative to the visitor) the next day; counts visits by a customer.
  • cart: A unique token, persistent for 2 weeks, storing the contents of your cart.
  • _secure_session_id: A unique, session-based token.
  • storefront_digest: A unique, indefinite token used to determine access if the store is password-protected.
  • PREF: Set by Google, persists for a short time, and tracks visitors to the store.

Section 8 — Age of Consent

By using this site, you confirm that you are at least 18 years old, or that you have the consent of a parent or guardian to use this site.

Section 9 — Your Rights (UK GDPR)

If you are a UK resident, you have the right to access, correct, delete, or restrict the use of your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. To exercise any of these rights, please contact us at veloria.customer@gmail.com. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data has been mishandled.

Section 10 — Changes to this Privacy Policy

We reserve the right to update this privacy policy at any time. Changes take effect immediately upon posting on the website. If significant changes are made, we will notify you here to ensure you remain informed about what information we collect, how it's used, and under what circumstances it may be disclosed. If our store is acquired or merged with another company, your information may be transferred to the new owners to continue providing services to you.

Questions and Contact Information

For any inquiries, or to access, correct, modify, or delete your personal information, please contact our Privacy Compliance team at veloria.customer@gmail.com.