Terms of Service
OVERVIEW
Welcome to Veloria! The terms "we", "us" and "our" refer to Veloria. Veloria operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Veloria is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least 18 years old, or that you have given us your consent to allow any minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including browsing our online store or purchasing any products, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current and complete, and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 — OUR PRODUCTS
We have made every effort to provide an accurate representation of our products in our online store. However, colors or product appearance may differ from how they appear on your screen due to your device and its display settings.
We do not warrant that the appearance or quality of any products purchased will meet your expectations or match exactly how they are depicted in our store.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities offered to any person, region, or jurisdiction.
SECTION 3 — ORDERS
When you place an order, you are making an offer to purchase. Veloria reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Veloria confirms acceptance, and we must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order is accepted. If we do not accept, change, or cancel your order, we will attempt to notify you via the email, billing address, or phone number provided at checkout.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy.
You represent and warrant that your purchases are for your own personal or household use, and not for commercial resale or export.
SECTION 4 — PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs, or import charges.
We may offer promotions on the Services from time to time that affect pricing and are governed by separate terms. If there is a conflict between promotional terms and these Terms, the promotional terms will govern.
You agree to provide current, complete, and accurate purchase, payment, and account information. You agree to promptly update your information, including your email address and card details, so that we can complete transactions and contact you as needed.
You represent and warrant that: (i) the card information you provide is true, correct, and complete; (ii) you are duly authorized to use such card for the purchase; (iii) charges incurred will be honored by your card provider; and (iv) you will pay charges incurred at the posted prices, including shipping and any applicable taxes.
SECTION 5 — SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.
SECTION 6 — INTELLECTUAL PROPERTY
Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Veloria, its affiliates or licensors, and are protected by UK and international copyright, trademark, and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material on the Services without our prior written consent. Nothing in these Terms grants any license or rights to you under any patent, trademark, copyright, or other intellectual property of Veloria, Shopify, or any third party. Unauthorized use of the Services may constitute a violation of intellectual property law. All rights not expressly granted are reserved by Veloria.
Veloria's names, logos, product and service names, designs, and slogans are trademarks of Veloria or its affiliates or licensors. You must not use such trademarks without our prior written permission. Shopify's name, logo, and related marks are trademarks of Shopify. All other names, logos, and marks on the Services belong to their respective owners.
SECTION 7 — OPTIONAL TOOLS
You may be provided access to customer tools offered by third parties as part of the Services, which we neither monitor nor control.
You acknowledge that we provide access to such tools "as is" and "as available," without any warranties or endorsement. We have no liability arising from your use of optional third-party tools. Any use of these tools is entirely at your own risk, and you should review the relevant third party's own terms.
We may, in the future, offer new features through the Services, which will also be subject to these Terms.
SECTION 8 — THIRD-PARTY LINKS
The Services may contain links to third-party websites or content. We are not responsible for examining or evaluating the content or accuracy of any third-party materials. If you leave our Services to access third-party sites, you do so at your own risk.
We are not liable for any harm related to your access of third-party websites or your purchase or use of any products or services from them. Please review third-party policies carefully. Complaints regarding third-party products or services should be directed to the relevant third party.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
Veloria is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Veloria. By using the Services, you acknowledge that Shopify is not responsible for any aspect of the sale between you and Veloria, including any injury, damage, or loss resulting from purchased products. You release Shopify and its affiliates from all claims, damages, and liabilities arising from your purchases and transactions with Veloria.
SECTION 10 — PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy. Certain personal information may also be subject to Shopify's own Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify, as well as third parties who may be located in other countries, in order to provide services to you.
SECTION 11 — FEEDBACK
If you submit any ideas, suggestions, feedback, reviews, or other content ("Feedback"), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, and display such Feedback for any purpose, including commercial use.
You represent and warrant that: (i) you own or have all necessary rights to your Feedback; (ii) you have disclosed any compensation received in connection with your Feedback; and (iii) your Feedback complies with these Terms. We are under no obligation to keep Feedback confidential, compensate you for it, or respond to it.
We may, but are not obligated to, monitor, edit, or remove Feedback we determine to be unlawful, offensive, or otherwise objectionable.
You agree that your Feedback will not violate any third party's rights, including copyright, trademark, or privacy rights, and will not contain unlawful, abusive, or obscene content, or any malware. You may not misrepresent your identity when submitting Feedback. You are solely responsible for your Feedback and its accuracy.
SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our Services may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, or availability. We reserve the right to correct such errors and to update or cancel orders if any information is inaccurate, at any time and without prior notice, including after you have submitted your order.
SECTION 13 — PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not use the Services to: (a) engage in any unlawful or malicious activity; (b) violate any applicable laws or regulations; (c) infringe on our or others' intellectual property rights; (d) harass, abuse, or harm any person; (e) transmit false or misleading information; (f) send spam or unsolicited promotional material; (g) impersonate any person or entity; or (h) engage in conduct that restricts others' use of the Services or exposes us to liability.
You also agree not to: upload viruses or malicious code; reproduce or exploit any portion of the Services without authorization; collect personal information of other users; or interfere with the security features of the Services. We reserve the right to suspend or terminate your account at any time if we determine you have violated these Terms.
SECTION 14 — TERMINATION
We may terminate this agreement or your access to the Services at our sole discretion, at any time, without notice, and you will remain liable for all amounts due up to the date of termination.
Provisions relating to Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Governing Law, and any other provisions that by their nature should survive, will continue to apply after termination.
SECTION 15 — DISCLAIMER OF WARRANTIES
Information presented on the Services is provided for general information purposes only. We do not warrant the accuracy, completeness, or usefulness of this information, and any reliance on it is at your own risk.
Except as expressly stated, the Services and all products offered are provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement. We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free. Nothing in this section affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.
SECTION 16 — LIMITATION OF LIABILITY
To the fullest extent permitted by law, Veloria, our partners, directors, officers, employees, affiliates, agents, and service providers, as well as Shopify and its affiliates, shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or any products procured through them, including lost profits, lost revenue, or loss of data, whether based in contract, tort (including negligence), or otherwise — except where such liability cannot be excluded or limited under applicable UK law (including for death, personal injury, or fraud).
SECTION 17 — INDEMNIFICATION
You agree to indemnify and hold harmless Veloria, Shopify, and our respective affiliates, officers, directors, employees, and agents from any losses, damages, liabilities, or claims — including reasonable legal fees — arising from: (1) your breach of these Terms; (2) your violation of any law or third-party rights; or (3) your access to and use of the Services.
SECTION 18 — SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the remainder shall remain in full effect.
SECTION 19 — WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right. These Terms, together with any policies posted on our site, constitute the entire agreement between you and Veloria, superseding any prior agreements or communications.
SECTION 20 — ASSIGNMENT
You may not transfer or assign this Agreement or any rights under these Terms without our prior written consent. We may transfer or assign these Terms without notice to you.
SECTION 21 — GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. You and Veloria agree to submit to the exclusive jurisdiction of the courts of England and Wales.
SECTION 22 — HEADINGS
The headings used in this agreement are included for convenience only and do not limit or affect these Terms.
SECTION 23 — CHANGES TO TERMS OF SERVICE
We reserve the right to update or change these Terms of Service at any time by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of the Services after any changes constitutes acceptance of those changes.
SECTION 24 — CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at veloria.customer@gmail.com.
